Frequently Asked Questions

Your Account reflects the balance of Membership credits. A sportarenago.com credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the USD currency (1 USD= 1 credit). A sportarenago.com credit expires after 90 days.

By selecting one of the plans offered on our website (STARTER MINI, STARTER, BASIC, PRIME, GOLD, VIP) in the cart and completing the registration process,

During the first 3 days, you will enjoy full access to the membership acquired. However, on day 3, your automatic top-up will initiate, and we will charge the full price of the selected membership plan, which will be converted 1:1 into credits and deposited into your SportSportGo.com account.

The recurrent charge for the membership is set to be paid every 14 days from the day of the subscription, and will be deducted from selected payment method.

- Log into your account and go to “My Account”, go to “Cancel Membership” and click “Cancel”.
- By contacting our customer support team at the email address support@sportarenago.com or livechat.
- By clicking on “Cancel Membership”, and completing the information request.

You will receive a confirmation email regarding the cancellation of your membership.
* Please note that you are not able to cancel your membership within the first 24 hours while we update the registration details.

We do not issue refunds on the membership plan prices as you have immediate full access to our services.

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

From the time that the order is shipped, it should take between 2-7 business days to arrive.

If you wish to return a product, all you have to do is get in contact with our customer service team at [email protected] and we’ll guide you through the process!

To expedite the process, please include your name, order number, the reason for return, and any additional information in your enquiry. For more information, check our terms and conditions.

The products must be sent to the following address: Georgiou Ioannidi, 1, Block: Alina Court 2, Flat/Office 1, 8036 Paphos, Cyprus.

If you have purchased goods and are not happy with your order, you can change your mind within 14 days after receiving your goods. Bear in mind that goods which have been unsealed after delivery by you cannot be returned for hygiene or health protection reasons.

* Please note that in some cases, the Refund amount may differ from the paid amount due to currency exchange rates and third-party fees, and we shall not be responsible for any differences caused by such rates or fees.

Refunds can be claimed through our customer support available channels and will be evaluated on a case-by-case basis.

For more information, check our terms and conditions.

If you’re a member with an active membership plan, and your recurrent payment have been converted into credits and you have spent the credits available from your sportarenago.com account when purchasing products, you will be entitled to a refund within 14 days after the day you received your goods, however, the refund will be issued as credits.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.

Once a user submits a request for cancellation, they will have two options:

- Users can cancel the membership service without incurring extra fees if they remain with the current membership for an extended period of 14 days starting from the date of the request, or
- Users can cancel the membership service with immediate effect by paying $6.95.

At the time of delivery, the customer is required to carefully inspect the package from all sides. If there are signs of tampering, such as different types of tape or any visible damage, the customer should ask the carrier to document the issue with a note or refuse the package entirely. In either case, the customer must inform the seller of the situation.

It’s very easy, we provide different options for contacting us:

- You can use our form by clicking on “Contact Us”
- Send a direct email to support@sportarenago.com
- Give us a call at our phone number

To begin your shopping experience, log in to sportarenago.com using the username and password you set during your online club registration.
Once logged in, add your desired products to the shopping cart.
During payment, you'll see how the credits deduct from the final price.
Depending on your product choices, credits may cover the entire cost or contribute to it.
Any remaining balance can be paid with your credit card.